Refund policy

At Find Your Path we want you in the right gear. If something isn't right, we'll make it right.

Change of mind — 30 days. If you change your mind, return any unworn, unwashed item in its original condition and packaging within 30 days of delivery or collection for a refund or exchange. Try things on indoors, but please keep footwear off abrasive surfaces so it stays in resaleable condition. Change-of-mind return shipping is at your cost; exchanges and refunds are processed once the item reaches us.

Faulty or not as described. Your rights under the New Zealand Consumer Guarantees Act 1993 always apply and are not limited by the above. If an item is faulty, fails prematurely, or isn't as described, contact us and we'll arrange a repair, replacement or refund as appropriate — at no cost to you. 

Returning in person. The fastest way to return or exchange is at the Find Your Path showroom in Taupō — bring the item and your order confirmation and we'll sort it on the spot, including the opportunity to get the item fitted in-store.

Returning by post. Get in touch with your order number first and we'll send return instructions — please don't send items back before contacting us. We recommend a tracked service, as we can't be responsible for returns lost in transit. 

Sale and final items. Any items marked final sale, plus gift cards, can't be returned for change of mind. Your Consumer Guarantees Act rights still apply to faulty goods.

Questions? Get in touch or pop into the showroom — we answer within one business day.